Winter Weather Collection Delays
The Department of Public Works continues working to restore full residential trash, recycling, and food waste collections. We recognize some residents are experiencing missed collections, and we understand how frustrating and disruptive the situation is.
To address these delays, DPW has activated seasonal employees as part of a dedicated escalation protocol. This will allow us to route 311 service requests more quickly, get teams into the field faster, and operate seven days a week. These teams will run newly created escalation routes, focusing on missed trash and recycling pickups.
As this enhanced response continues, residents should keep their cans and household trash at their normal collection point until it is collected. If service is still missed, we encourage residents to submit a 311 request. If a previous request has not been resolved, submitting a new one ensures it is captured in our updated routing system.
For households that are now receiving normal collections, continue to place your cans out on the normal collection schedule. Trash and recycling are no longer being collected together, so only put out recycling cans on your normal recycling collection day.